Refund policy

RETURN & REFUND POLICY

At Techillos, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to assist you.

RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and where applicable, in its original packaging.

To start a return, please contact us through our Contact page or customer support email before sending any product back.

Please do not return products without contacting us first, as the correct return instructions and return address may vary depending on the product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

• Your order number
• A description of the problem
• Photos or video showing the issue, where appropriate

We will review the issue and provide an appropriate solution.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return for hygiene, health, safety, or other legal reasons once opened or used.

Personal care products that have been opened or used may not be eligible for return unless they are defective or your applicable consumer rights provide otherwise.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please note that banks and payment providers may require additional time to process and display the refund.

RETURN SHIPPING

Responsibility for return shipping costs depends on the reason for the return and applicable consumer law.

If an item is defective, damaged, or incorrect, please contact us before arranging a return.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified once processing or shipping has begun.

EUROPEAN UNION CUSTOMERS

Where applicable, consumers in the European Union may have a legal right to withdraw from certain online purchases within 14 days of receiving the goods, subject to applicable exceptions and conditions.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

For return or refund questions, please contact Techillos through the Contact page or the customer support details provided on our website.

Last updated: August 2026